Module 0: General Information and Documents
Module 1: Art and Science of Creating First Impression
Module 2: Leadership Skills
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Video: Leadership Skills 1 - Part 1 (75:20)
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Video: Leadership Skills 1 - Part 2 (104:49)
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Video: Leadership Skills 1 - Part 3 (102:30)
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Video: Leadership Skills 1 - Part 4 (83:33)
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Video: Leadership Skills 2 - Part 1 (105:02)
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Video: Leadership Skills 2 - Part 2 (88:57)
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Video: Leadership Skills 2 - Part 3 (105:03)
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Video: Leadership Skills 2 - Part 4 (80:48)
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PPT: Add On - Leadership Participant Manual
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PPT: Add On - Leadership Trainer Manual
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PPT: Leadership Skills Day 1 of 2 Days
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PPT: Leadership Skills Day 2 of 2 Days
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PDF: Learner handout
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PDF: Leadership Case Studies - Only for Trainer reference
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PDF: Leadership - Day 2 - Annexure - Authoritarian-Participative-Delegative
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PDF: Leadership - Day 2 - Annexure - Equipping Self Assessment Tool
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PDF: Leadership - Day 2 - Annexure - Task vs People
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PDF: Leadership - Day 2 - Annexure - Transactional vs Transformational Style
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PDF: Leadership - Day 1 - Annexure - Case Studies
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PDF: Video Links
Module 3: Effective Team Management and Motivational Skills
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Video: Effective Team Management and Motivational Skills - Part 1 (83:15)
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Video: Effective Team Management and Motivational Skills - Part 2 (64:23)
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Video: Effective Team Management and Motivational Skills - Part 3 (85:04)
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Video: Effective Team Management and Motivational Skills - Part 4 (89:16)
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PPT: Effective Team Management and Motivational Skills
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PDF: Team Energizer game
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PDF: Learner handout
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PDF: Video links
Module 4: Transactional Analysis
Module 5: Inter-personal Skills
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Video: Interpersonal Skills 1 - Part 1 (103:39)
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Video: Interpersonal Skills 1 - Part 2 (69:01)
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Video: Interpersonal Skills 1 - Part 3 (74:08)
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Video: Interpersonal Skills 1 - Part 4 (75:38)
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Video: Interpersonal Skills 2 - Part 1 (131:00)
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Video: Interpersonal Skills 2 - Part 2 (66:38)
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Video: Interpersonal Skills 2 - Part 3 (110:57)
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Video: Interpersonal Skills 2 - Part 4 (68:45)
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PPT: Interpersonal Skills
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PDF: Learner handout
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PDF: Trainer notes
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PDF: Cognitive Style Self Scoring Inventory - MBTI - After slide 325
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PDF: Johari Adjectives-Quiz-After Slide 540
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PDF: Strokes quiz - After Slide 508
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PDF: You and Others - After Slide 133
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PDF: Video links
Module 6: Goal Setting
Module 7: Negotiation Skills
Module 8: Emotional Intelligence and Empathy
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Video: Emotional Intelligence and Empathy - Part 1 (146:03)
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Video: Emotional Intelligence and Empathy - Part 2 (74:24)
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Video: Emotional Intelligence and Empathy - Part 3 (130:40)
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Video: Emotional Intelligence and Empathy - Part 4 (94:33)
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PPT: Emotional Intelligence and Empathy
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PDF: Learner handout
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PDF: Emotional Quotient - Test your EQ Level
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PDF: How Emotional Are You
Module 9: Customer Service
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Video: Customer Service Ready 1 - Part 1 (111:22)
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Video: Customer Service Ready 1 - Part 2 (77:36)
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Video: Customer Service Ready 1 - Part 3 (99:58)
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Video: Customer Service Ready 1 - Part 4 (105:48)
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Video: Customer Service Ready 2 - Part 1 (109:16)
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Video: Customer Service Ready 2 - Part 2 (79:05)
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Video: Customer Service Ready 2 - Part 3 (91:11)
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Video: Customer Service Ready 2 - Part 4 (86:44)
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PPT: Customer Service Ready
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PDF: Learner Handout
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PDF: Trainer notes
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PDF: Video links
Module 10: Selling Skills
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Video: Selling Skills 1 - Part 1 (120:22)
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Video: Selling Skills 1 - Part 2 (88:36)
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Video: Selling Skills 1 - Part 3 (132:52)
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Video: Selling Skills 1 - Part 4 (106:09)
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Video: Selling Skills 2 - Part 1 (108:42)
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Video: Selling Skills 2 - Part 2 (119:55)
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Video: Selling Skills 2 - Part 3 (113:49)
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Video: Selling Skills 2 - Part 4 (99:18)
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PPT: Selling Skills
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PDF: Learner handout
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PDF: Trainer notes
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PDF: Format to be use for role play observation
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PDF: Video links
Module 11: Conflict Management
Module 12: Vocal and Verbal Communication
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Video: Vocal and Verbal Communication 1 - Part 1 (112:19)
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Video: Vocal and Verbal Communication 1 - Part 2 (91:16)
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Video: Vocal and Verbal Communication 1 - Part 3 (106:59)
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Video: Vocal and Verbal Communication 1 - Part 4 (94:31)
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Video: Vocal and Verbal Communication 2 - Part 1 (117:59)
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Video: Vocal and Verbal Communication 2 - Part 2 (75:49)
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Video: Vocal and Verbal Communication 2 - Part 3 (115:19)
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Video: Vocal and Verbal Communication 2 - Part 4 (98:36)
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PPT: Add On - Vocal and Verbal Communication - Participant Manual
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PPT: Add On - Vocal and Verbal Communication - Trainer Manual
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PDF: Talk Right - Handout
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PDF: Communication style questionnaire
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PDF: The case of Milky Way - Participants
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PDF: The case of Milky Way - Trainer
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PDF: The Communication Barrier exercise - Participants
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PDF: The Communication Barrier exercise - Trainer
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PPT: Vocal and Verbal Communication Day 1 of 2 Days
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PPT: Vocal and Verbal Communication Day 2 of 2 Days
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PDF: Video links
Module 13: Body Language
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Video: Body Language 1 - Part 1 (111:57)
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Video: Body Language 1 - Part 2 (103:03)
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Video: Body Language 1 - Part 3 (124:17)
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Video: Body Language 1 - Part 4 (100:14)
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Video: Body Language 2 - Part 1 (120:50)
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Video: Body Language 2 - Part 2 (115:11)
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Video: Body Language 2 - Part 3 (125:09)
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Video: Body Language 2 - Part 4 (46:11)
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PPT: AddOn-BL Participant Manual
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PPT: Add On-Body Language Trainer Manual
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PDF: Body Language - Handout
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PPT: Body Language - Day 1 of 2 Day
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PPT: Body Language - Day 2 of 2 Day
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PDF: Body Language Quiz (Body Talk -2)
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PDF: Video links
Module 14: Interview Skills
Module 15: Time and Stress Management
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Video: Time and Stress Management - Part 1 (111:42)
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Video: Time and Stress Management - Part 2 (79:59)
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Video: Time and Stress Management - Part 3 (119:52)
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Video: Time and Stress Management - Part 4 (95:47)
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PDF: Are you stressed? - Questionnaire
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PPT: Time and Stress Management
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PDF: Learner handout
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PDF: Stress Management - Are you Stressed Out?
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PDF: Time Management - The Urgency Index
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PDF: Time Management Quiz
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PDF: Video links
Module 16: Business General and Dining Etiquette
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Video: General and Business Etiquette - Part 1 (83:41)
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Video: General and Business Etiquette - Part 2 (102:26)
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Video: General and Business Etiquette - Part 3 (98:36)
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Video: General and Business Etiquette - Part 4 (99:34)
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PPT: General and Business Etiquette
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PDF: Learner handout
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PDF: Cubicle Etiquette Quiz - Slide 41
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PDF: General Etiquette Quiz - Slide 10
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Doc: Handshake Etiquette Quiz - Slide 15
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Video: Dining Etiquette - Part 1 (117:17)
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Video: Dining Etiquette - Part 2 (64:22)
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Video: Dining Etiquette - Part 3 (117:50)
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Video: Dining Etiquette - Part 4 (62:30)
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PPT: Dining Etiquette
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PDF: Dining Etiquette learner handout
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PDF: Eti-quiz
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PDF: Test your memory - Table layout
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PDF: Test your memory - Table layout (Answers)
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PDF: Video links
Module 17: Presenting a Winning Appearance
